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29 Mar, 00:00
I was not lucky enough to get this unit at this wonderful price.
I paid $900 a couple of years ago and was lucky enough to have wonderful customer service from the company I purchased it from.
I had to return the item for replacement 3 times because it would power itself off. All at my cost. Finally the last one worked long enough to be outside their purchase warranty and I had to deal with the company directly.
horrible customer service!
I also had to send the cord in previous to this at my cost because one of the prongs had come off and stuck in the outlet. It took three months to get that back and they tried to claim I had already received it, which I had not. several calls later and speaking to the president of the company itself I was offered to be met half way on repair costs for the unit. I was than called back and told it had no problems they could find. After it was shipped back to me it worked briefly and than started acting up again. The screen now has a green cast to all movement. the good news it doesn't seem to be shutting itself off at the moment!
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