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10 Sep, 00:00
It all began after a few hours worth of use, the head began to jump and thrash inside the unit. Brand new player and a new DVD. I called Audiovox and was told that DVD was scratched or dirty. I repeated that I had tried several DVDs fresh out of their cases with the same results. OK, then the tech decided the head was dirty and I was instructed that I must buy and use a DVD head cleaner, a disc that looks like a false eyelash has been glued to it. I mentioned that this DVD player was brand new and nothing had been allowed to near the head. In the end, I bought a cleaner and the problem persisted.
The second call to Audiovox went the same, though I told them it happen when using brand new DVDs, the DVD must be scratched or dirty. Once we got past that, the head was dirty, though the unit was new and I had now used a head cleaner. Eventually this tech caved in and told me what to do to send the unit in for repair.
Over three weeks later we received a refurbished player tossed into a box without the batteries for the headphones and the remote. A quick call to the support department got me the watch battery for the remote, but they forgot the headphone batteries.
This one seemed to work fine, until the night we tried to watch Return of the King, halfway through... whirrrr... clunk... clunk... burp... clunk... whirrrr... (It really hates the transition point on dual layer DVDs)
Another phone call to Audiovox and the same response, "the DVD or the head must be dirty"... I gave up...
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As others have said, the sound really is weak and "tinny" and unless you can keep your head still for an entire movie, the wireless headphones are worthless. Plus the fact that you may be gambling on getting a junk player (If you do, save yourself the hassle and three week wait by taking it straight back to the store.) caused me to rate this player so low.
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