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21 Apr, 00:00
When the unit stop working after 3 weeks, we returned it under warranty. Althught the warranty that came with the unit said nothing about return shipping, Coby insisted that we pay the return shipping fees. Then they sent back a model 500 instead of the 500. I had to contact corporate to get an explanation and they offered several, one was that the 500 was better because it's listed as a best seller in one magazine. Another explantion was that they were out of 5000s so they sent a 500. Basically, after 4 months we're left with a model we didn't want, that isn't the one we paid for and it seems like Coby could not care less.
We think this treatment is unfair and wrong.
We won't purchase or use Coby products again.
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