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24 Mar, 00:00
This DVD player is a better version of the Petters Company products. Prior to this version their products were faulty and generally very sensitive and fragile. This version seems to be less likely to fail after 50+ hours of use. HOWEVER:
The screen is very fragile and this portable DVD player obviously needs to be handled very carefully. I don't know about the rest of you, but I needed this DVD player for travel. How careful can you be to it while it is in a bookbag, backpack or purse?
The company, Petters is incompetant, and inept. After three months of negotiations after returning a defective DVD player to them, they lost my address, lost the DVD player I sent back, they sent me the wrong DVD player, they never sent me return labels for the initial DVD player, and I was forced to pay for the return process!! Besides being annoying, long, tedious and tiresome, this process was irritating and unnecesary.
If you for some reason need to return you DVD player, do not go through this company, as they are obviously still working out the kinks in customer service.
If your considering purchasing this product, keep in mind the company warrentee, and plan on getting a service plan or another product with better customer service to back it up. Also be aware of how little damage this item can take.
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