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23 May, 00:00
I have owned the product for less than 24 hours. I tried to get a users manual by contacting Virgin Pulse. The phone message said to contact Virgin Electronics via e-mail. I tried that and they pointed me to a web site for the user manual. Virgin Customer Support could not send me a user manual, even giving them my address in the e-mail. They did not answer my question about my 90 Day/1-year warranty. I was very disappointed in their Customer Support. There is no TV antenna in the box and the antenna that is on the TV is for the radio only. The screen display was too bright, even after selecting the Factory default setting. I had to go into Memory and do some changes to make it look somewhat viewable. If you can't get Customer Support for the Virgin product, what good is having a warranty. I am very disappointed in this product support - It's like Virgin doesn't care about the customer. I suggest you psss on any Virgin Electronics products for now.
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